SOULVE PRIVACY POLICY
Last updated: 16 April 2026
1. INTRODUCTION
This Privacy Policy explains how Soulve (“we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our mobile application and related services (“Services”).
By using Soulve, you agree to the collection and use of information in accordance with this policy.
If you do not agree with this policy, please do not use the app.
2. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
Account Information
- Name
- Email address
- Login credentials (including social login providers such as Google)
User Content
- Journal entries
- Reflections and responses
- Content you choose to share in the community
⚠️ Important:
Journal entries may contain sensitive personal information depending on what you choose to write.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and operate the Soulve app
- Generate AI-based reflections from your journal entries
- Maintain and improve app performance and functionality
- Respond to user support requests
- Ensure security and prevent misuse
We do not sell your personal data.
We do not use your journal entries for advertising.
4. YOUR JOURNAL PRIVACY
Your journal is private by default.
- What you write in your journal is only visible to you
- Nothing is shared publicly unless you choose to post it to the community
We take your privacy seriously.
Your data is securely stored using industry-standard encryption.
In limited cases, authorised system administrators may access data only for technical, security, or support purposes (for example, investigating a reported issue). This access is restricted and not used to read personal entries unnecessarily.
5. COMMUNITY CONTENT
If you choose to share content in the community:
- That content becomes visible to other users
- You are responsible for what you choose to share
Please avoid sharing sensitive personal information publicly.
6. DATA STORAGE AND SECURITY
We use secure technologies (including Firebase) to store and protect your data.
- Data is encrypted in transit and at rest
- We implement reasonable technical and organisational safeguards
However, no system can be guaranteed to be 100% secure.
7. ANALYTICS AND TECHNICAL DATA
We may collect limited technical data to improve the app, including:
- App performance data
- Error logs
- Usage patterns (e.g. feature usage)
This data is used to improve functionality and does not involve reading your private journal entries.
8. SOCIAL LOGIN
If you choose to sign in using a third-party provider (such as Google):
- We may receive basic profile information (e.g. name and email)
- This information is used only to create and manage your account
We do not control how third-party providers handle your data.
9. DATA RETENTION
We keep your data for as long as your account is active.
You may:
- Delete your journal entries at any time
- Request account deletion
When your account is deleted, we will delete or anonymise your data, unless we are required to retain it for legal reasons.
10. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent
To make a request, contact us at:
📧 info@soulve.online
11. CHILDREN’S PRIVACY
Soulve is not intended for users under the age of 16.
We do not knowingly collect personal information from children.
12. DISCLAIMER
Soulve is a self-reflection tool and is not a substitute for professional medical, psychological, or therapeutic advice.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date.
We encourage you to review this policy periodically.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at info@soulve.online, or contact us by post at:
Soulve App
Data Protection Officer
Portion 8, of Farm Onbekend,
Bapsfontein, Gauteng 0881